ubazz Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how ubazz collects, uses, and keeps your information secure.
1. Introduction and Scope of Policy
ubazz ("we", "our", or "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes what information we collect when you use ubazz's website, mobile version, or any related services, how we use and store that information, and the steps we take to protect your rights.
By registering with ubazz or using our services, you agree to the terms of this policy. If you do not agree with this policy, please refrain from using our services and contact the support team to close your account.
This policy should be read together with ubazz's Terms and Conditions and Responsible Gaming Policy.
2. What Information We Collect
Personal Identity Information
When opening an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Residential address
- National ID or passport number (for KYC verification)
Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account number (masked)
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Technical and Usage Information
When you visit our platform, the following is collected automatically:
- IP address and device information
- Browser type and version
- Login time, session duration
- Information from cookies and tracking technologies
- Gaming activity and betting history
Communication Information
When you contact us, we store:
- Live chat conversation records
- Email messages and attachments
- Details of complaints and requests
- Satisfaction survey responses (if you participate)
3. Purpose of Information Use
ubazz uses your information only for the purposes described below. If your information is ever used for any additional purpose, you will be informed in advance.
- Account management: Completing the registration process, verifying login, and ensuring account security.
- KYC and age verification: Confirming that the user is at least 21 years old and preventing fraudulent activity.
- Processing financial transactions: Completing deposits (minimum ৳100) and withdrawals (minimum ৳500) and maintaining transaction records.
- Providing customer support: Offering assistance 24/7 in Bengali via live chat and resolving complaints.
- Fraud prevention and security: Detecting unusual logins or transactions and keeping accounts secure.
- Ensuring responsible gaming: Monitoring gaming behavior and providing limits or self-restriction options when needed.
- Improving services: Analyzing usage patterns to create a better experience.
- Promotional communications: Sending messages about bonuses and offers only with your consent.
4. Cookies and Tracking Technologies
ubazz uses cookies and similar technologies on its website to improve your browsing experience and help the platform run smoothly.
Essential Cookies
These cookies are necessary for the basic functioning of the site — such as maintaining login sessions, security verification, and storing cart or balance information. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand which pages are visited most and how users navigate the site. This information is anonymous and used only for overall improvement.
Marketing Cookies
These cookies are used to show relevant promotions based on your interests and activity. You can reject these cookies at any time by changing your browser settings, though some features may become limited.
5. Information Storage and Security
Encryption and Protection
ubazz keeps all your sensitive information secure using SSL encryption technology. Our servers are configured to the latest security standards and undergo regular security reviews.
- 256-bit SSL/TLS encryption
- Two-factor authentication (2FA) support
- Regular security audits
- Automatic detection of suspicious logins
Retention Period
We store your information only for as long as necessary:
- Active account information: for as long as the account remains open.
- Financial transaction records: for the applicable legal retention period.
- Closed account information: for a limited period for fraud prevention and legal obligations.
- KYC documents: for a defined period after verification.
6. Information Sharing with Third Parties
ubazz never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Providers
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical support. These partners are bound by strict confidentiality agreements and may only use information for their designated tasks.
Legal Obligations
Information may be disclosed in response to legitimate requests from relevant authorities or to comply with legal processes. It may also be shared as part of investigations related to anti-money laundering (AML) or fraud prevention.
With Your Consent
Outside the cases above, we will always obtain your explicit consent before sharing your information with any third party for any other purpose.
7. Your Information Rights
ubazz believes you should have full control over your own information. You have the following rights:
You may request to know what information we hold about you.
You may request that incorrect or incomplete information be corrected.
In certain circumstances, you may request that your information be deleted.
You may request that the use of your information for a specific purpose be restricted.
You may request to receive your information in a structured format.
You may object to marketing messages or profiling.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 business days. Due to certain legal obligations, it may not always be possible to delete specific information.
8. Protection of Minors
ubazz strictly does not operate its services for persons under 21 years of age. Age verification is mandatory at the time of registration. We do not knowingly collect personal information from anyone under 21.
If we become aware that a minor has used our services, their account will be closed immediately, all transactions will be cancelled, and any collected information will be securely deleted.
If you suspect that a minor is using our platform, please notify us at [email protected].
9. Policy Changes and Updates
ubazz may update this privacy policy from time to time. Amendments may be made due to changes in the scope of services, the introduction of new technologies, or changes in legal requirements.
- In the event of significant changes, notice will be sent to your registered email and posted on the platform.
- Continued use of the service after an update will be considered acceptance of the new policy.
- For major changes, active consent may be sought.
- Previous versions of the policy will be available upon request.
If any part of the policy is unclear or you have any questions, please contact our support team.
10. Contact Us
Have a question about privacy?
Our support team is available 24/7 in Bengali.
This privacy policy applies in conjunction with ubazz's Terms and Conditions and Responsible Gaming Policy. In the event of any inconsistency, the privacy policy will take precedence. Visit the FAQ page to learn more.